TERMS & CONDITIONS
In accordance with the Licensing Act 2003, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. We will only sell to anyone who is 18 years of age or over, as the law requires. By placing an order you are confirming that you are 18 or over. If you are making a purchase as a gift, then the recipient must also be over 18 years old.
Best of British Beer aim to ship all orders within 2 days of receipt of order. Delivery times are generally within 48 hours, but please allow up to 5 days during these busier times. If you require your order in a shorter time frame, please use our Next Day Delivery facility.
If you receive regular monthly subscriptions, they will be sent out at the same time every month.
Mainland UK delivery charges are £5.95 for a case, and FREE delivery for 2 or more cases, providing these are delivered to the same address at the same time.
All deliveries are handled by one of our preferred couriers who will send you an email when your shipping has been booked. The email will have a 2 hour time slot.
Our couriers will try to deliver your beer twice and if possible will leave safely or with a neighbour. If this hasn't been possible, it will be held at the depot for 2 days and then returned to us.
IMPORTANT: If this happens, we will cancel the order and refund you the cost of your purchase minus the cost of the delivery. If it is a free delivery item, we will charge £6 to cover the cost of the delivery.
If an item has been returned and you would like the item to be sent again, we may charge an additional delivery charge.
The cost for Express 24 Hour delivery is £7.45 and is only applicable for the next working day e.g. order Friday for the following Monday. Our shippers do not normally receive or deliver parcels over the weekend or Bank Holidays, although Saturday morning deliveries can be made by special arrangement for an additional fee.
For all addresses outside mainland UK, please call us or drop us an email by clicking here
We deliver throughout the EU and the price for 1 case should appear at the checkout after you have entered the shipping address. If not, please get in touch here or 0845 475 8332 and we will provide you with a quote.
Distance Selling Regulations
By the Distance Selling Regulations, customers located in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.
You may cancel your order for any reason whatsoever at any time within 7 working days from the day you receive your order, provided all of the bottles are unopened and intact. To receive a refund, the following conditions must be met:
Email firstname.lastname@example.org within 7 days of receipt of order.
Return all goods unopened and in original condition and wrapping.
Return delivery charge will be at your expense.
Best of British Beer will refund charges within 14 days.
Refunds will be given in accordance with your legal rights. If your product is faulty, damaged or unfit for purpose, please contact us on email@example.com
If for any reason, we are unable to supply a particular product, we will notify you as soon as possible. Products can be subject to change and may vary from the images shown on the website.
*Please note that due to the nature of microbreweries, it may be necessary to substitute a beer if stocks have run low. If this happens, we will endeavour to replace with a beer from the same brewery and similar style.
It is important to us that you receive your order in pristine condition and we assure you we will make every effort to ensure this is the case. However, bottles may unfortunately get damaged in transit. Inspect your delivery for breakages and leakages, if it is apparent it has occurred, refuse the delivery and ask the courier to return to Best of British Beer. We will replace your purchase as soon as possible at no extra cost to yourself. Claims for breakages or shortages need to be stated on the courier’s paperwork.
Best of British Beer are passionate about British brewing and take great steps to ensure the beers we feature are of the best quality. Best of British beer guarantee that the beers you receive will have been through our quality control process. However, we would welcome your feedback, comments and constructive criticism. We would encourage you to either leave a review by a product or email us on firstname.lastname@example.org
Orders must be accompanied by payment, preferably via our website. We use WorldPay for all card payments and also accept PayPal.
Transactions are in British Pounds and inclusive of VAT. Delivery charges if applicable are added at the checkout. Whilst we endeavour to keep prices low, we reserve the right to increase prices in the event of supplier increases.
The Balterley Beer Company Ltd trading as Best of British Beer.
Unit 4c Aspect Court, Silverdale Enterprise Park, Newcastle Under Lyme ST5 6SS
Company Registration: 7545867
VAT Registration number: 116 6378 09