FeeFo Reviews

Date Score Customer Comment Our Response
17-Feb-2018 Service:

Product:

Great options available. It would be brilliant if it was possible to choose an unbranded box for delivery - a surprise gift is less of a surprise if the person it is for sees it when it is being delivered.
15-Feb-2018 Service:

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Service rating : Good choice and quick delivery
Product : Wonderful, tasty drop of ale!
13-Feb-2018 Service:

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Service rating : There was a delivery problem, and they put it right immediately with great charm and helpfulness.
Beers are fantastic.
Product : Excellent. Unusual and interesting beers.
12-Feb-2018 Service:

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Poor the gift got smashed in transit. No one told us. Gift didn't arrive, only when i chased it were we informed.
12-Feb-2018 Service:

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Easy to order online and well informed of order progress. Sad it's a faceless service ordering online really as obviously people are working hard.
08-Feb-2018 Service:

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Service rating : Unbelievably quick! Arrived well packaged, great service. Would definitely recommend.
Product : Well packaged. Great range of beers. Wonderful gift.
07-Feb-2018 Service:

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Service rating : Service outstanding and the beer/cider is always great. We always try something new and we've never had a bad bottle.
Product : Delicious ...............
06-Feb-2018 Service:

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Bought it as a present. Excellent service!
05-Feb-2018 Service:

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Service rating : The selection of beers in the Titanic Mixed Case was NOT the same as advertised on the Titanic Brewery website. Otherwise, the service was good.
Product : The selection of beers was NOT the same as that advertised on the Titanic Brewery website.
01-Feb-2018 Service:

Product:

Service rating : Very good quick service. My usual happy delivery man. No problems.
Product : Another mixed case from the Lymestone Brewery. I can always find something new and satisfying about their beer. This is a great collection of strong and tasty ales with a complex variety of flavours. ...
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29-Jan-2018 Service:

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Good service, order arrived fast and was well packaged.
Range of beer good, although I thought it was a little pricy for the selection. Great for a birthday present though.
29-Jan-2018 Service:

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Excellent
27-Jan-2018 Service:

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Service rating : very efficient service
Product : Plum Porter never disappoints
22-Jan-2018 Service:

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Service rating : Good website, clear instructions
Delivery good
Product : Not for me a gift for a Nephew. He loved it! Still alive so must be good!
Service rating : Thank you for your lovely comments and five star feed back! I am very glad you found our website easy to use.

Product : We are so glad your nephew enjoyed the beer! Our crate is a very good choice for a gift! 
21-Jan-2018 Service:

Product:

Service rating : The order didn't arrive it's the scale on the web site and I had to phone up to get a replacement order. The person. on the pho e was very pleasant and helpful and despatched a new order after she tried teaching the original one. It arrived 2 days later
Product : Do t know was...
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Service rating : We are very sorry you had a problem with the delivery, but we are very glad this has been resolved and you received brilliant customer service. 

Product : We hope your friend enjoys the gluten free beers!
17-Jan-2018 Service:

Product:

Service rating : Delivered to Orkney without fuss. Phoned to discuss slight delay with order before I knew there was a delay! Gluten free beer. Very impressed all round.
Product : My husbands favourite. He says you wouldn’t know it was gf!
Service rating : Thank you for a brilliant five star feedback! We are very glad our team could resolve this. We hope to hear from you again soon!

Product : A very good choice of beers from our selection, we are very glad your husband enjoyed them.
15-Jan-2018 Service:

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The site was easy to use and delivery was in good time Service rating : Thank you for your lovely feedback and we are very glad your delivery turned up on time.

Product : We hope you enjoyed our gluten free beer range.
11-Jan-2018 Service:

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Service rating : While the beer has been excellent, the delivery service is not efficient only the initial delivery arrived without me having to chase it. Not madly impressed as it was meant to be a fun thing & keeping track of the date is just tedious.
Product : Good beer - unimpressive delivery
We are very glad you enjoyed your beer but we apologise for the inconvenience caused with the delivery service, I will pass theses comments onto the courier and hope they resolve this. 
11-Jan-2018 Service:

Product:

Service rating : fast quick delivery - easy to order
Product : fast delivery easy to order
We are so glad you received your beer with a fast delivery service! Thank you for your comments about our ordering system.
10-Jan-2018 Service:

Product:

Very good apart from I ordered 1 case of 'Sir Philip' and one case of 'Rambler' but received 2 cases of 'Sir Philip'. This is a little annoying as I wanted to offer guests at my New Years Eve party a choice! I am very sorry that you received two of the same cases, this is not a usual problem that we have. If you still have the beers we would be able to get them collect and changed. We hope your guests in enjoyed them if not.
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