FeeFo Reviews

Date Score Customer Comment Our Response
13-Feb-2019 Service:

Product:

Service rating : The selection was great and delivered early
Product : Great selection of Welsh brewed beers!
Service rating : Thanks so much for your lovely feedback.
Product : Great feedback, thank you so much for taking the time to respond.
08-Feb-2019 Service:

Product:

British Beer service was 5 star but was delivered to the wrong house despite a picture of correct location drop off on DHL website ! Hi, 

Thank you so much for sharing your feedback with us. We're sorry to hear that DHL delivered to the wrong house. Did you contact us at the time, so that we could look into this for you? 

Thanks, 

Espi
07-Feb-2019 Service:

Product:

Paid for next day delivery as it was a present but the recipient didn’t receive it until 4 days later, and after their birthday. Hi,

Apologies that the order was delayed. We would be happy to look into this for you, if you wish?


Please contact us if you would like to discuss further.


Thanks,


Espi
07-Feb-2019 Service:

Product:

Service rating : Great service, very prompt and my husband loves the beer 😉
Product : My husband loves it...........
We're thrilled to hear that your husband loved the beer and you we're happy with our service.
05-Feb-2019 Service:

Product:

Service rating : I purchased "24 craft beers", on the basis that the website says "You will receive 24 DIFFERENT beers, perfect for a great tasting session. and ideal for sharing with your mates.". In the end, I received 2 boxes of 12 beers that are EXACTLY the same in each box. So really, they are... Read More. Hello Florence, 

I am so sorry this has happened... I will contact you on email to resolve this. I completely understand the mistake was made that you received two boxes the same, If you would kindly tell me which beers you have received I will be more than happy to get another 12 case shipped...
Read More.
31-Jan-2019 Service:

Product:

Service rating : Excellent service and delivery again. Definitely use you again
Product : Great choice of beers only a couple of them over 5% and one happy husband
30-Jan-2019 Service:

Product:

Service rating : good choice of beer collections, speedy delivery and very well packed.
Product : excellent selection of full-sized bottles at a very good price
30-Jan-2019 Service:

Product:

Service rating : The first time I had used Best of British Beer and it certainly will not be the last. Excellent service from start to finish. I knew exactly when my consignment of lovely ale was due to arrive and it sure did. Very impressed indeed and higly recommend.
Product : A very nice Honey ale,...
Read More.
Service rating : Thank you so much for your lovely comments, we try our very best to provide a excellent service to our customers. We are glad you enjoyed our beer and hope to see you again soon! :)

Product : You made a good choice, this is a unusual beer where people love the Mexican...
Read More.
29-Jan-2019 Service:

Product:

Service rating : Terrible. I ordered 6 bottles of beer to be delivered to my uncle. Only three were delivered, packed loosely and carelessly. The packaging was old and worn but dry with no breakage so either three bottles were removed by the courier or not sent.
Product : Only three bottles out...
Read More.
Service rating : Thanks for getting in touch. There is no way we would want a case of our beers to arrive in such a way. 
Our 6 pack boxes are branded Best of British Beer and have dividers. 
It sounds like there has been a damage at the couriers and instead of letting us know they have...
Read More.
26-Jan-2019 Service:

Product:

Service rating : Best recommendation I can give is I have been using service for several years, renewing as soon as last case is delivered. Excellent range of beers and prompt delivery.
Product : On past experience, expect this case to be of usual excellent quality.
Thank you for your lovely comments about our service and also for being such a loyal customer! We will definitely continue this service for you :)
23-Jan-2019 Service:

Product:

Service rating : very good service from the start nice lady on the telephone very helpfull and polite!! The beer arrived quickly with no problems!!! I have no hesitation whatsoever in recommending this company!!!! very good service and selection of products!!!!
Product : forever england...
Read More.
Service rating : Our customer service team love our customers, they try their very best to accommodate. Thank you for your lovely comments and we hope to deal with you again.

Product : Great choice, we hope he enjoyed them! 
22-Jan-2019 Service:

Product:

Service rating : Excellent - prompt delivery and easy to use website.
Product : Good present well packaged.
Service rating : I will pass this feedback onto our courier, I am glad they are treating our customers well :) 

Product : We select the best packaging to ensure our customer receives the goods in excellent condition, we hope you enjoyed! 
20-Jan-2019 Service:

Product:

Service rating : First order with these guys and very impressed. Great selection of ales and delivered the next working day. I’ll be using them again!
Product : Great selection and super fast delivery.
Service rating : Thank you for your five star review! We try our best to get orders out as quickly as possible, I'm glad you enjoyed dealing with us! 

Product : Great decision and a lot of our other customers love this case!
17-Jan-2019 Service:

Product:

Able to buy a mixed case not available elsewhere. Quick delivery.
16-Jan-2019 Service:

Product:

EFFICIENT DELIVERY SERVICE WITH GOOD CUSTOMER SERVICE SHOULD YOU REQUIRE CLARIFICATION ON ORDERS Great stuff - cheers
16-Jan-2019 Service:

Product:

Nice beer, apparently, bought as a gift. Fast delivery
14-Jan-2019 Service:

Product:

Easy to order, easy to pay, very quick delivery. I expect the beers are excellent by sadly won't be drinking them myself as they were a present. I'm sure the recipient will enjoy drinking them. Cheers Will
14-Jan-2019 Service:

Product:

Service rating : Poor. Ordered beer that was out of stock but still took order and courier advised delivery date before received a call from BoBB. Waited at home, no delivery only after that date did I receive a phone call about beer no longer being produced. Wasted a day. Won’t use again
Product...
Read More.
14-Jan-2019 Service:

Product:

Ordered a box of beers for my Son-in-law for his birthday, specifically asked for them to be delivered Friday as he was working from home. They delivered on Thursday
09-Jan-2019 Service:

Product:

All good.
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