FeeFo Reviews

Date Score Customer Comment Our Response
20-Mar-2019 Service:

Product:

Service rating : Very fast, easy to use and great choice.
Product : My son loves it! Hope he saves me one.
17-Mar-2019 Service:

Product:

Service rating : Easy to order what I wanted, good communication, dispatched and delivered on time, good products and the person I sent the beer to loved it! Excellent service and good value, thanks.
Product : Excellent selection and great beer, good value and a great present, thanks.
16-Mar-2019 Service:

Product:

very good service
13-Mar-2019 Service:

Product:

Service rating : Good communication. Prompt despatch and reasonable price. Was buying this 'Titanic Brewery Gift Set', as a gift, so was expecting some packaging that a) Showed it was a gift set (not just a box of beers) b) Showed it was Titanic Brewery on the packaging, rather than branding being... Read More. I am sorry you did not realise about the packaging which our beers are delivered in, our website states 'Each case contains 12 x 500ml bottles of Titanic beer in a Best of British Beer branded box' which we put a lot of effort into to ensure no bottles are damaged. Thank you for your comment on our... Read More.
13-Mar-2019 Service:

Product:

Service rating : Great service.
Product : It was a gift and recipient loved it
Service rating : Thank you for your five star feedback! We try our very hardest to provide a great service with our customers.

Product : We are so glad  they enjoyed their gift!
13-Mar-2019 Service:

Product:

Service rating : Excellent Customer Service.
Very helpful when I phoned my order. Order and receipt emailed to me within minutes. My beer was delivered the next day as promised.
Product : A lovely light beer full of flavour. I first came across this beer when visiting Wales and can now buy it...
Read More.
Service rating : Thank you for your lovely comments about our customer service, they try their best to provide the best and quickest service for the customers. 

Product : Great choice, this golden pale ale is a popular choice and we are glad you enjoyed it just as much as our other...
Read More.
11-Mar-2019 Service:

Product:

The beer wasn’t delivered to my brother for his 60th birthday. I called him and it still hasn’t been delivered. Hello Paul, 

I am very sorry this has happened with your order, if you could please get in touch with us then our customer service team will happily help you resolve the issue.

Many thanks

Amy
10-Mar-2019 Service:

Product:

Service rating : The majority of the beers were good, but we had a few dislkies with one of them.
Product : One of the beers from the selection was not pleasant and we were unable to drink it. This was the Monty's Honey beer, it was very waxy in texture and not a good taste.
Service rating : I apologise that you did not enjoy all of the beers which you received, we try our best to cover each customers needs. If you order from us again, please do let us know and we can custom your case to suit your taste.

Product : I am so sorry you felt this way about the...
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10-Mar-2019 Service:

Product:

Service rating : Brilliant service, ordered on a Sunday afternoon and beers were delivered on the following Tuesday afternoon in Kent. Great selection of beers which are unavailable in our part of the country. Will definitely be ordering again from this company.
Product : Always a great beer with...
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Service rating : Thank you so much for giving us a five star feedback, we try our very best to get everything out on a next day delivery to please the customers. I am so glad you can now enjoy beers which you cant get hold of in your local area and hopefully we hear from you again... Read More.
09-Mar-2019 Service:

Product:

Service rating : Two failed deliveries that I had to chase up before the package was a week late for the recipient's birthday.
Product : Product good delivery poor.
Service rating : I apologise for this happening with your order and I hope the customer service you received was good, I completely understand the inconvenience so for that we are very sorry.

Product : We are glad the delivery was enjoyed once received.
06-Mar-2019 Service:

Product:

Very good Beer, But... post is on the dear side. Service rating : Thank you for the feedback about our beers, the reason why the postage on the beer is higher than standard deliveries because we have to ensure our beers are handled with care and unfortunately this does cost a little more, I am sorry you felt this way. Please subscribe to our... Read More.
06-Mar-2019 Service:

Product:

Service rating : The purchases are top drawer and exactly what I am looking for. However, was a bit miffed to be charged for delivery when it clearly states on the website that if you purchase 2 or more cases then delivery is free. I could understand if I lived in the remote Highland mainland of... Read More.
05-Mar-2019 Service:

Product:

Service rating : Bought as a present. Delivery was on timeas requested
Product : Bought as a present. Never tried products
Service rating : Thank you for your five star feedback, we try our very best to get deliveries out when requested.

Product : We hope the recipient enjoyed this :) also if you are a beer drinker we would be happy to guide you on what case to purchase! 
03-Mar-2019 Service:

Product:

Great service, very easy to order and delivery was prompt. Would definitely order from best of British beers again
03-Mar-2019 Service:

Product:

Service rating : Very good
Product : Very good and delivered by a very nice lady.
03-Mar-2019 Service:

Product:

I ordered a craft beer pack on Sunday 24th feb,as I birthday present, with express delivery as time was getting tight, the gift has yet to arrive.
I sent a message enquiring about the location of the gift and I gave tecrjvednk response.

I’ve bought from you many occasions as your...
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01-Mar-2019 Service:

Product:

Service rating : Excellent customer service from best British beer my order went missing at the delivery depot and they sent another order straight out to make sure I received it for a birthday present the next day. Will definitely order from them again!
Product : Excellent Choice of beers well...
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01-Mar-2019 Service:

Product:

Fast delivery, I love Oakham Ales, will certainly buy again.
28-Feb-2019 Service:

Product:

Service rating : Punctual delivery, good range of beers, nicely presented
Product : Good range of beers, all within criteria of pale/golden ales and form breweries I haven't seen before.
27-Feb-2019 Service:

Product:

Fast delivery. Bought real ale selection for my dad who is a CAMRA veteran and hard to please. He was really impressed/ asked me “Where did you get it from? - They were all bottle conditioned! “ A brilliant find- will be using again.
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